Make sure that it’s unused, and in its original packaging (in the same condition that it was when you received it). 
Please include a note, giving us your full name, the email address you used to make the order, and your order number (without this, we won’t know that it’s from you). 

You’re responsible for paying the postage costs. 
When we receive your item we’ll inspect it (checking that it’s in tip-top shape), and then send you an email with store credit to the same value. We cannot offer any refunds. 
STORE POLICY | Caffeinated-Mug ... ... ...